OneSeed Expeditions Terms of Service
Payments
The following revised payments schedule applies both to new and existing bookings.
For all group departures, an invoice for the full value of your trip, less any promotional offers or credits, will be sent to you at the time of booking. You may pay the invoice in full or finance your expedition through OneSeed’s third-party partner, Affirm, to set up smaller, more frequent payments. Financing is subject to credit check and approval through Affirm.
Cancellation, Postponement, and Refund Policy
Postponements
Any traveler may reschedule their expedition, no questions asked, with a minimum of 45 days advance notice. Expeditions that include flights and other non-refundable elements are subject to the fees imposed by the partner airline in addition to any other nonrefundable costs not to exceed $300.*
The only exception to this is for expeditions within Torres del Paine National Park in Chile which requires a minimum of 60 days advance notice.
Trip credit is valid for 12 months from the date of change and may be applied to any future posted expedition dates for the originally purchased expedition. You do not have to travel within those 12 months, only pick a date, subject to availability. Travel dates are typically posted 18 months in advance, however, some regions may be delayed as new regulations are implemented in the locations in which we operate. Expeditions may be rescheduled multiple times. If the price of the rescheduled expedition increases, you must pay the difference in trip price to retain your booking. Selecting a new travel date at the time of your trip postponement ensures the best possible availability for you and helps OneSeed to keep track of all travelers who are rescheduling, even if those selected departures need to stay flexible. Trip credit is traveler specific and non-transferable.
Custom itineraries are subject to the terms and conditions outlined in your Group Agreement.
Third-party trip extensions and extra nights are nonrefundable once purchased and confirmed and rescheduling fees may apply.
All bookings made through third-party websites or travel agents are 100% non-refundable and non-transferable.
*Nonrefundable costs may include transportation, park entrance fees, hotel deposits and other payments made at the time of booking. Expeditions that include flights are subject to the fees imposed by the partner airline. Airline reschedule fees or any other nonrefundable costs will not exceed $300 per person.
Traveler Cancellations
If you choose to cancel or are unable to participate in your expedition:
45 days or more prior to your scheduled departure: you will be reimbursed the full amount paid for this adventure less $1,000.00 per traveler.
30 - 44 days prior to your scheduled departure: you will be reimbursed the full amount paid for this adventure less the non-refundable deposit of $1,000 per traveler or 50% of the total value of your expedition, whichever is greater.
Within 30 days of your scheduled expedition: your adventure is nonrefundable.
The only exception to this is for expeditions within Torres del Paine National Park in Chile which requires a minimum of 60 days advance notice.
All bookings made through third-party websites or travel agents are 100% non-refundable and non-transferable.
OneSeed Cancellations
If your expedition must be canceled by OneSeed due to conditions at the destination which make it impossible to operate your expedition, travelers will be issued a trip credit of 110% of payments made, applicable to the originally purchased expedition.
New dates must be selected within 12 months of OneSeed’s notification of cancellation from any available date posted at that time for the originally purchased expedition. You do not have to travel within those 12 months, only pick a date, subject to availability. Travel dates are typically posted 18 months in advance, however, some regions may be delayed as new regulations implemented in the locations in which we operate. Expeditions may be rescheduled multiple times. If the price of the rescheduled expedition increases, you must pay the difference in trip price to retain your booking. Selecting a new travel date at the time of your trip postponement ensures the best possible availability for you and helps OneSeed to keep track of all travelers who are rescheduling, even if those selected departures need to stay flexible.
OneSeed Expeditions reserves the right to cancel all or a portion of a trip to ensure the safety of travelers, staff, and local communities. In the event of such cancellation, full or partial refunds, if any, will be at OneSeed Expeditions' sole discretion. OneSeed Expeditions is not responsible for additional expenses incurred by travelers in preparing for the trip (e.g., non-refundable air tickets, visa fees if applicable, gear or medical expenses).
For any questions regarding our response to COVID-19, please read through our FAQS here or email us at info@oneseedexpeditions.com
Liability and Assumption of Risk Agreement
RESPONSIBILITY. OneSeed Expeditions, LLC, its owners, officers, directors, employees and affiliates will provide marketing and logistics as a sponsoring organization and has licensed its partners to organize and administer expeditions in locations throughout the world. OneSeed Expeditions, LLC, our partners, their owners, directors, officers and employees, act only as an agent for any transportation carrier, hotel, ground operator, or other suppliers of services connected with these trips (“other providers”), and the other providers are solely responsible and liable for providing their respective services. The passenger tickets in use by the carriers and/or other suppliers shall constitute the sole contract between them and the passenger.
OneSeed Expeditions, LLC (collectively “OneSeed,” “we” or “our”) are not liable for any negligent or willful act or failure to act of any third party, such as hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions, food service or entertainment providers etc. Without limitation, we are not responsible for any injury, loss, or damage to personal property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, weather, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities or the threat thereof, of any kind, epidemics or the threat thereof, illness, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely, dangers associated with animals, marine life, or vegetation of any sort, dangers incident to recreational activities such as kayaking, sailing, canoeing, rafting, hiking, bicycling, etc., sanitation problems, food poisoning, lack of, access to or quality of medical care, difficulty in evacuation in case of medical or other emergency, negligence of shipboard or other physicians or medical personnel of for any cause beyond our direct control. In addition, the participant releases OneSeed from their own negligence and assumes all risk thereof. OneSeed shall not be liable for any air carrier’s cancellation penalty incurred by the purchase of a nonrefundable ticket to or from the participant’s departure city. Baggage and personal effects are at all times the sole responsibility of the participant.
ASSUMPTION OF RISK. By registering for a OneSeed adventure, the participant acknowledges that he/she is aware that adventure travel such as the trip he/she is undertaking involves potentially dangerous activities, some in remote areas of the world, including, but not limited to, a risk of illness, injury or death which may be caused by forces of nature, illness, or by willful or criminal conduct of third parties or by terrorism.
The participant further acknowledges that weather conditions may be severe, adverse and/or unpleasant and that medical services or facilities may not be readily available or accessible during some or all of the time during which he/she is participating on the trip.
VOLUNTARY PARTICIPATION. By registering for a OneSeed expedition, the participant acknowledges that he/she has voluntarily applied to participate on this trip and that he/she has read the description of the trip as it appears in the current OneSeed promotional materials. The participant thereby waives any future defenses to a potential breach including, but not limited to, duress or undue influence. The participant attests that it is in full legal capacity to incur these contractual obligations.
BINDING ARBITRATION. The participant agrees that any dispute concerning, relating or referring to this contract, the brochure, or any other literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration in Denver, Colorado, according to the then existing commercial rules of the American Arbitration Association. Such proceeding will be governed by substantive Colorado law. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
PAYMENTS, CANCELLATIONS AND REFUNDS. We reserve the right to cancel any trip because of our concerns with respect to the safety, health, or welfare of the participants. In the event cancellation is due to a significant event that makes it infeasible for the expedition to begin such as, but not limited to, acts of God, acts of government, weather, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities or the threat thereof, of any kind, epidemics or the threat thereof, OneSeed will provide the participant with a full refund of monies paid to them; except in the event cancellation is due to a significant event that makes it infeasible to operate the expedition as planned, in which case OneSeed will provide the participant with a refund and/or credit toward a future trip equivalent to monies paid to them. We will not be responsible for any additional expenses incurred by participant in his/her preparation for the trip (e.g., nonrefundable airline tickets visa fees, clothing, equipment and medical expenses, etc.).
In the event a participant voluntarily chooses to leave the expedition mid-course, they agree to relinquish any claims towards fees already tendered and waive all rights to services from OneSeed as well as absolving OneSeed of any liability with respect to their safety or health once they leave the expedition. Failure to arrive on the scheduled expedition start date without prior notification will result in a forfeiture of the paid amount.
Cancellation Policy: If you choose to cancel or are unable to participate in your expedition:
The only exception to this is for expeditions within Torres del Paine National Park in Chile which requires a minimum of 60 days advance notice.
45 days or more prior to your scheduled departure: you will be reimbursed the full amount paid for this adventure less $1,000.00 per traveler.
30 - 44 days prior to your scheduled departure: you will be reimbursed the full amount paid for this adventure less the non-refundable deposit of $1,000 per traveler or 50% of the total value of your expedition, whichever is greater.
Within 30 days of your scheduled expedition: your adventure is nonrefundable.
All discounted sales and third-party vouchers are 100% non-refundable.
All flights booked by OneSeed are 100% non-refundable and non-transferrable. Any modifications that must be made are subject to the terms of the ticketed airline.
ITINERARY CHANGES. The itineraries and staff presented in the promotional materials are subject to modification and change by OneSeed. We reserve the right, without penalty, to make changes in the published itinerary whenever, in our judgment, conditions warrant, or if we deem it necessary for the comfort, convenience, or safety of participants. All itineraries are subject to unilateral modifications.
DELAYS & COST INCREASES. We will not be responsible for providing any reimbursement for delays in the trip due to, but not limited to, bad weather, trail conditions, river levels, road conditions, transportation delays, government intervention, or acts of god. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so subject to reasonable notification to the client.
MEDICAL & HEALTH. The participant certifies that he/she is physically fit and does not have a condition that would limit mobility. Participant further certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants. For adventures that take place at higher elevations (above 10,000 feet), participant certifies that he/she does not suffer from a respiratory, cardiac or circulatory disorder. It is vital that anyone with medical issues make them known to us well before departure. We reserve the right in our sole discretion to accept, decline to accept, or remove any participant on a trip at any time during the trip due to medical or health considerations.
In the event of removal from a trip, refunds are not given. Hospital facilities or appropriate medical facilities or doctors are often unavailable and evacuation can be prolonged, difficult, and expensive.
We assume no liability regarding provision of medical care. Participants will receive appropriate health information and a Medical Certificate to be filled out and returned to us.
EMERGENCY EVACUATION. In the event of an emergency situation, including but not limited to natural disasters, acts of terrorism, civil unrest, or medical emergencies, participant consents to emergency evacuation arranged by the tour operator or its authorized representative. The tour operator or its authorized representative may determine the means and method of evacuation, including the use of transportation, accommodation, and medical facilities, as they see fit.
Assumption of Risk: Participant acknowledges and agrees that emergency evacuation may involve certain risks, including but not limited to those associated with transportation, medical treatment, and accommodation in unfamiliar surroundings. Participant assumes all such risks and agrees to comply with any instructions given by the tour operator or its authorized representative in connection with such evacuation.
Responsibility for Costs: Any costs incurred as a result of the emergency evacuation, including but not limited to transportation, accommodation, and medical expenses, are the sole responsibility of the participant and must be paid promptly upon request by the tour operator or its authorized representative. Participant acknowledges that the tour operator or its authorized representative may require payment or proof of payment for such costs in advance of the evacuation, and that failure to provide payment may result in participant being unable to participate in the emergency evacuation.
Indemnification: Participant agrees to indemnify and hold the tour operator and its authorized representative harmless from any and all claims, losses, damages, or expenses arising out of or in connection with the emergency evacuation, including but not limited to those arising from participant's failure to pay such costs.
VOLUNTARY DEPARTURE. In the event that participant chooses to voluntarily depart the trip for any reason, the participant acknowledges and agrees that they are solely responsible for their own safety and well-being. OneSeed Expeditions is not responsible for providing any assistance, including but not limited to transportation, accommodations, or medical care, to the participant once they have departed the trip.
Refund Policy: Participant acknowledges that no refunds will be given for any unused portion of the trip in the event of a voluntary departure. OneSeed Expeditions reserves the right to deduct any additional costs incurred as a result of the participant's departure from any refund that may be due to the participant.
Acknowledgment of Risk: Participant acknowledges that the decision to voluntarily depart the trip may involve certain risks, including but not limited to those associated with transportation, accommodation, and medical care. Participant assumes all such risks and agrees to hold OneSeed Expeditions harmless from any and all claims, losses, damages, or expenses arising out of or in connection with participants's voluntary departure from the trip.
PHOTOGRAPHY. We reserve the right to take photographs or videos during the operation of any expedition or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation on a trip, participant agrees to allow his/her likeness to be used by OneSeed and OneSeed-authorized third parties without compensation to participant. If participant prefers that his/her likeness not be used, he/she must notify us in writing prior to departure of the trip.
Copyright in all photographs, video, and related materials created by participant (“Adventure Materials”) shall belong to the participant upon creation. In the case of Adventure Materials voluntary provided to OneSeed or taken on OneSeed-supplied equipment, participant grants to OneSeed and OneSeed-authorized third parties a non-exclusive, worldwide, irrevocable license in any media now existing or subsequently developed for the following limited purposes: editorial use, promotion of the editorial use, promotion of OneSeed’s travel programs or promotion of the mission of OneSeed.
RESPONSIBILITIES OF PARTICIPANTS. Participant is responsible for understanding the conditions as described in the Trip Itinerary and selecting a trip in consultation with us that is appropriate to his/her interests and abilities, and for preparing for the trip by reading the Trip Itinerary and supplemental trip information in the pre-trip materials and for bringing the appropriate clothing and equipment as advised in those materials. Screening for fitness is made by our consultants during the confirmation of booking.
Participants furthermore agree to conduct themselves in a reasonable and appropriate manner throughout the expedition. Any participant who commits, attempts to commit, or incites others towards inappropriate conduct, including but not limited to, engaging in threatening behavior that puts others in reasonable fear for their safety, physically or verbally abusing staff or other participants, purposefully stealing or inducing physical damage of OneSeed’s or other travelers’ facility or equipment, as well as failure to follow verbal instructions of a staff member and adhere to OneSeed’s policies and procedures could result in forfeiture of the contract and removal of said breaching participant to the nearest secure location, at which point OneSeed relinquishes all contractual responsibilities. Said participants waive all claims to refunds or specific performances as a result of their misconduct.
GOVERNING LAW AND JURISDICTION. This Agreement shall be interpreted and construed in accordance with the laws of the State of Colorado, without reference to its conflict of laws principles. Any legal action or preceding arising, notwithstanding this agreement, will be brought exclusively in the federal or state courts located in the State of Colorado and the parties hereby irrevocably consent to the personal jurisdiction and the venue therein.
ASSUMPTION OF RISK, LIABILITY RELEASE AUTHORIZATION. This Assumption of Risk, Liability Release Authorization Agreement ("Agreement") is entered into between Participant and OneSeed Expeditions, LLC (referred to as “OneSeed”).
ACKNOWLEDGEMENT AND LIMITATIONS. Participant acknowledges and agrees that (1) OneSeed has the unqualified right to accept or decline, or to retain, any person as a tour member whether before departure or en route; (2) any expenses incurred by delays or events beyond the control of OneSeed is the sole responsibility of Participant; (3) the Participant's airline tickets, when issued, shall constitute the sales contract between the airline companies and the Participant; (4) children are the sole responsibility of parents and/or guardians of the children at all times during the trip; (5) risks on the trip include but are not limited to, the hazards of traveling in remote and/or mountainous terrain, accident or illness in remote places without readily available medical facilities, the forces of nature, the hazards of war, civil insurrection, terrorism and street crime, (6) airports, roads, railroads, highways, bridges, buildings and other man-made structures, as well as motor vehicles, aircraft and other conveyances associated with the trip may not be constructed or maintained up to standards customary in the United States, (7) it is the sole responsibility of the Participant to be familiar with and capable of handling the physical and/or mental demands associated with the trip, and (8) Participant has read, understands and agrees to all provisions contained in this Agreement.
ASSUMPTION OF RISK AND RELEASE OF LIABILITY. Participant acknowledges and understands that participation in the trip may involve risk of bodily injury or harm (including death) to Participant, or may involve risk of harm to the property of Participant. Participant acknowledges that s/he fully understands and appreciates the risk inherent in the trip, and Participant expressly and without limitation agrees that any and all risks and/or damage or destruction to property is fully and completely assumed by Participant. With a full understanding of the risks involved in the trip, Participant hereby expressly and completely releases OneSeed, their officers, directors, employees, agents or representatives, it’s payment transaction agent, agents or representatives from and against all liability, claims, lawsuits, damages or losses of any kind, known and unknown, which may be connected with, resulting from, or arising out of the planning, arranging or implementation of or participation in the trip by Participant, regardless of whether such liability claims, lawsuits, damages or losses are caused by the active or passive negligence of OneSeed. This release by Participant shall include all claims, lawsuits, damages or losses of any nature whatsoever, including but not limited to, all claims for bodily injury, personal injury, economic loss and property damage.
INDEMNITY. Participant and, if applicable, the parents guardians, or estate of Participant hereby agree to defend (including the payment of attorneys fees and costs), indemnify and hold harmless OneSeed, their officers, directors, employees, agents and representatives from and against any and all losses suffered by OneSeed, their officers, directors, employees, agents and representatives as a result of any claims, lawsuits or actions arising by third parties out of or in any way relating to participation in the trip by Participant.
RESPONSIBILITY/DISCLAIMERS STATEMENTS. OneSeed acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this trip. Such services are subject solely to the terms and conditions of those suppliers releasing OneSeed from liability as their agent. OneSeed and its respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person hired as an independent contractor to perform these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes.
All services and accommodations are subject to the laws and regulations of the country in which they are provided. OneSeed is not responsible for any baggage or personal effects of any individual participating in the tours/trips arranged by OneSeed.
Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
BINDING EFFECT OF AGREEMENT. This Agreement shall be binding upon all heirs, successors, representatives, parents, guardians of Participant.
GOVERNING LAW AND JURISDICTION. This Agreement shall be interpreted and construed in accordance with the laws of the State of Colorado, without reference to its conflict of laws principles. Any legal action or preceding arising, notwithstanding this agreement, will be brought exclusively in the federal or state courts located in the State of Colorado and the parties hereby irrevocably consent to the personal jurisdiction and the venue therein.
OneSeed Expeditions Privacy Policy
OneSeed Expeditions and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to our Privacy Officer at: info@oneseedexpeditions.com.
The Privacy Policy applies to OneSeed Expeditions and its related parties.
We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation as applicable in the countries and regions in which OneSeed Expeditions operates.
WHAT IS CONSIDERED PERSONAL INFORMATION AND WHY WOULD IT BE COLLECTED?
OneSeed Expeditions collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.
OneSeed Expeditions, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, ISIC information, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, or to request a brochure, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
OneSeed Expeditions collects personal information from those individuals applying for employment or similar positions at OneSeed Expeditions to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include name, contact information, educational and employment background, criminal record information, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
OneSeed Expeditions collects personal information from agents and agencies to the extent required to allow agents to book OneSeed Expeditions' trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and OneSeed Expeditions. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent traveling with OneSeed Expeditions, OneSeed Expeditions may collect the personal information noted above for other traveling passengers, as well as other employment or eligibility information. This information may be collected directly from you, or from your employer (where authorized).
Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. You may also be entitled, in certain circumstances where verification of your identity is not required, to deal with OneSeed Expeditions using a pseudonym. Please ask OneSeed Expeditions to advise if the personal information in question is required to complete your request.
HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED?
OneSeed Expeditions uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or OneSeed Expeditions. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
Understand your needs as a customer and determine eligibility for our products and services.
Inform you about our products and services, or those of our partners that we believe may be of interest to you.
Provide ongoing service and support, including resolution of any issues with the services or products you request from OneSeed Expeditions.
To ensure the safety and security of our passengers and products.
Carry out internal accounting and administration of our business.
Comply with laws, regulations, immigrations requirements, and the like.
OneSeed Expeditions may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by OneSeed Expeditions, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a flight from us, you will be deemed to have consented to your personal information being provided to the airline to enable your flight to be booked.
WHAT ARE THE CONSEQUENCES OF FAILING TO PROVIDE PERSONAL INFORMATION?
If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won't be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to OneSeed Expeditions which OneSeed Expeditions (or our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a flight which requires passport information), you may not be entitled to a refund for that service. Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with OneSeed Expeditions. Personal information is not collected unless provided to us. This means you can visit and browse our website, or place a call to our 24/7 sales contact centre, without having to provide any personal information to OneSeed Expeditions. How do we collect this information and obtain your consent? We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our sales channels, such as our website booking form, our 24/7 sales contact centre (via e-mail or telephone), using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, via on-line or other entry ballot for any contests, competitions, or sweepstakes, using brochure or other similar request forms, and/or through our travel agency partners and other individuals who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process (whether or not the inquiry proceeds to a booking).
This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. We obtain consent by:
Written permission via mail, email or fax, or online booking form.
Verbal permission.
Third party consent (i.e. from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).
HOW IS YOUR PERSONAL INFORMATION PROTECTED?
The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees, of OneSeed Expeditions, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through OneSeed Expeditions or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
THIRD PARTY PARTNERS AND SUPPLIERS:
OneSeed Expeditions will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over the world - you can reasonably expect your personal information to be shared with organizations we work with in the countries you are traveling to, and in some cases, to the country of the head office of such third party partner supplier.
AFFILIATED COMPANIES WITHIN ONESEED EXPEDITIONS:
In order to provide you with superior customer service, and to ensure you benefit from our full range of products and services and as permitted by law, we may share your personal information within the OneSeed Expeditions group of companies. This Privacy Policy applies to our operations globally and each affiliated company abides by it in all dealings with your Personal Information.
Please be assured that OneSeed Expeditions and its contracted suppliers never sell, lease or trade information about you or your travel information to other parties in the ordinary course of conducting its business. Of course, if all of the assets of OneSeed Expeditions or any of the affiliated entities identified in this policy were to be sold, your personal information would be among the assets sold - though we commit that any subsequent entity would be bound by this Privacy Policy, or one with equal or more protective terms.
CAN I ACCESS MY INFORMATION AND WHOM DO I CONTACT?
You may access, update, and/or correct much of your Personal Information through your account on the OneSeed Expeditions website.
Additionally, upon request in writing to the details below, or by calling our office at the phone number listed on www.oneseedexpeditions.com/contact, you may request access to, or the right to view or correct, your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing at the following address, specifying in detail your request (whether to access, amend or delete):
Attn: Privacy Officer
OneSeed Expeditions
525 Santa Fe Drive
Denver, CO 80204
E-Mail: info@oneseedexpeditions.com
Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.
Please note that if you have booked through one of our agency partners, you will need to contact that booking agent or agency directly regarding the access, correction, or disposal of any of your Personal Information which they may hold. You may also wish to review the Privacy Policy of such agency as it may differ from that of OneSeed Expeditions.
OneSeed Expeditions will only send you brochures, newsletters or other promotional and/or marketing materials if you have opted in to receive them. You can subscribe to receive such materials on our website, or by contacting our office.
OneSeed Expeditions retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. OneSeed Expeditions deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.
COMPLAINTS
If you have any complaints about OneSeed Expeditions' collection, use, disclosure, or dealing with your Personal Information, if you believe that OneSeed Expeditions' is in violation of or have any questions about OneSeed Expeditions compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an e-mail to OneSeed Expeditions Privacy Officer at info@oneseedexpeditions.com or at the postal address in the section above. You may also contact OneSeed Expeditions' Customer Service team at the information on the OneSeed Expeditions' website with the subject "Privacy Complaint".
OneSeed Expeditions takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the Privacy Officer will review your complaint within 20 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to the Privacy Officer, who will make every endeavor to resolve your concerns.
In the event you provide us with an Opt Out Notice you information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected may be retained by us if necessary for us to comply with any law or legal directive.
WEBSITE POLICIES AND COOKIES
WHAT IS A COOKIE?
A cookie is a small text file containing a unique identification number that a website sends to your computer's web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.
HOW DO THIRD-PARTY VENDORS USE COOKIES?
Third party vendors, including Google, show OneSeed Expeditions' ads across the internet. These third party vendors use cookies to serve ads based on a user's prior visits to the OneSeed Expeditions website. Neither OneSeed Expeditions, or any affiliated third party vendor, store any personal information in the cookie data. Users may opt out of third-party usage of cookies by visiting the Network Advertising Initiative opt-out page.
HOW DOES ONESEED EXPEDITIONS USE COOKIES?
Cookies may be used to help speed up the booking process so you do not need to re-type the same information again and again. We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose.
CHANGES TO THIS PRIVACY POLICY
From time to time it may be necessary for OneSeed Expeditions to amend or make revisions to this Privacy Policy, which amendments may also apply to your personal information collected under a previous version of this Policy. OneSeed Expeditions reserve the right to change this Privacy Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.