FAQ

FREQUENTLY ASKED QUESTIONS

1. Why should I choose OneSeed to organize my expedition?
2. What measures has OneSeed taken to ensure that its operations are environmentally sustainable and socially conscious?
3. What measures has OneSeed taken to ensure my safety and security throughout the course of the trip?
4. What does the cost of the trip cover?
5. If I cancel my trip can I get a refund?
6. What if I need medical assistance at some point during the trip?
7. What risks are associated with the types of expeditions that OneSeed organizes?
8. Are there cultural differences and local customs I should be aware of?
9. What should I bring on the trip?
10. How should I dress?
11. How do I apply for a visa?
12. What currency should I bring?
13. What if I have never been trekking before?
14. Is it difficult to get used to the altitude?
15. How steep are the trails we will be climbing?
16. I’m having trouble deciding which OneSeed expedition is right for my level of ability.  Can you offer suggestions?
17. What should I do to prepare physically for the trip?
18. Will I be able to communicate with family via Internet or telephone while on the trek?
19. How do you select your guides and what kind of training do they receive?
20. Why does OneSeed support microfinance programs?
21. How does your partnership with MFIs work?
22. I can’t go on an expedition at this time, but I would like to get more involved with OneSeed and the great work you are doing. How can I help?
23. What happens if my trip is altered due to weather or other unforeseeable circumstances?
24. What are the bathroom facilities on the trail?

dalbhat
The most common way to get sick when traveling is through food and water. Trying new foods is part of the experience, but no one likes to be sick on the road. Don’t fear! We are here to give you a few pointers to keep your adventurous palate and your...
Read More
IMG_4104
The Weather in the Sierra Nevada de Santa Marta Colombia is one of the most diverse countries when it comes to climate. Ranging in elevation from sea level  to nearly 19,000 ft, the weather can change quickly depending on where you go. On the Hidden Colombia Expedition, you will be...
Read More
11556123234_58a4a1fda2_b_zps96148da6
Always be prepared! The scout's motto is simple, but true. Being well prepared for your trek will make your time much more enjoyable, and you can focus on the wonders around you rather than your blistered feet! Here are a few tips to help you prepare for your trek. Starting...
Read More
When I get ready for a trip, the first question on my mind is what to wear.  Over the past 6 years I have coached snowboarding in just about every type of weather imaginable and have trekked all over the world in the heavy rain and in the...
Read More
b9a94743
Common sense takes you a long way while traveling but here are 5 tips to avoid problems and keep your belongings safe.Separate and Stash. When travelling with cash, leave the majority of it in a hidden and safe place like a money belt or zipped pocket. Bring a second wallet for...
Read More
625605_549657608402107_1834788150_n
Your bags are packed and you're ready to go! Wondering what to expect upon arrival? Here is a quick guide to the Santiago Airport to make your travel a piece of cake! We'll see you soon!General InformationThe official name is the Arturo Merino Benitez International Airport About 13 million people...
Read More
Peru-38_zps90750d93
Cusco is such a unique and beautiful city so we understand why you may want to arrive early to check it out before joining OneSeed. Here's a guide to some of the things that are close by and easy to visit on your own.About the CityCusco still contains much of...
Read More
SONY DSC
The Tribhuvan International Airport is small but can be surprisingly confusing. Reading this before you arrive will eliminate the confusion and hassle while traveling.ImmigrationThis process is fairly straightforward. You'll obtain your visa upon arrival by filling out the paperwork given to you on your flight. Here are several essential items:A pen....
Read More

1. Why should I choose OneSeed to organize my expedition?

OneSeed prides itself on providing the best security and accountability in the industry. Essential to our mission is investment in the communities through which we travel. We offer comprehensive insurance, fair wages, and language training to our guides and porters. We provide affordable loans to women living in poverty by investing 10 percent of our revenues in trusted local microfinance banks. The unique nature of our expeditions will take you off the beaten path and allow you to explore the communities we support. When you travel with OneSeed, you explore the world and invest in people.

2. What measures has OneSeed taken to ensure that its operations are environmentally sustainable and socially conscious?

OneSeed’s partner lodges must adhere to our sustainability standards, which outline expectations for limiting deforestation, controlling waste, and promoting local ownership. We integrate social responsibility throughout all of our business practices. Our equitable employment standards offer our entire team, from porters and guides through management, a profit-sharing stake in the company. Learn more about our commitment to sustainability.

3. What measures has OneSeed taken to ensure my safety and security throughout the course of the trip?

We recruit guides with ample experience, and the competitive wages we pay allows us to be selective in choosing guides of the highest caliber. With an average guide to client ration of 1:4, each expedition is lead by our experienced team of guiding professionals. Additionally, embedded in the cost of every expedition is medical and evacuation insurance through our partner USI Affinity (available only for U.S. and Canadian citizens; Quebec excluded). View your Insurance Options.

4. What does the cost of the trip cover?

Every expedition includes comprehensive medical and evacuation insurance (view Insurance Options), all domestic travel, all housing accommodations on the trek, all scheduled meals, permits, entrance fees, guide/porter services, and a final farewell dinner at the conclusion of the trip.

5. If I cancel my trip can I get a refund?

Cancellation Policy

If you cancel 60 days or more prior to your scheduled departure for this adventure then you will be able to reschedule or be reimbursed the full cost of your adventure net the non-refundable deposit of $1000.00. If any cancellation is made less than 60 days prior to your scheduled departure for this adventure then you will lose the complete value of your experience.

Refund Policy

If your adventure must be canceled due to circumstances outside of your own (e.g. weather or size of party), we will work with you to reschedule for no extra fees. If rescheduling is not possible, you will be reimbursed the total amount of your purchase, net a 20% administrative fee.

All discounted and promotional offers made through third-party partners are non-refundable. We also offer the option of adding the USI gold policy insurance, which covers trip cancellation for any reason.

6. What if I need medical assistance at some point during the trip?

Part of the cost of your trip includes medical and evacuation insurance (view Insurance Options). In case of emergency, our staff is well trained to facilitate medical treatment and emergency transport.

7. What risks are associated with the types of expeditions that OneSeed organizes?

The adverse effects of altitude are the most common risk associated with trekking. In case of altitude sickness, guides will lead individuals down the mountain and seek medical care. Common injuries associated with walking or hiking of any kind (i.e. sprained ankles or strained muscles) may also pose a risk.

8. Are there cultural differences and local customs I should be aware of?

As part of the pre-trip orientation and the arrival process, we will conduct a full cultural orientation and overview.

9. What should I bring on the trip?

You are responsible for all personal clothing and gear, but no technical gear (i.e. rope, crampons) is required. Upon scheduling your trip, you will receive a full packing list based on the length and difficulty of the trek.

10. How should I dress?

Rural ares where we trek are typically conservative and you should dress accordingly so as to show respect to the people living in the communities through which we will travel.

11. How do I apply for a visa?

Visas requirements vary by country. For information on fees and requirements, visit the relevant embassy website or contact OneSeed directly.

12. What currency should I bring?

Local currency can be withdrawn on most ATM machines. Be sure to check with your bank before departure and always bring alternative methods to access money. You should plan to bring a mix of cash, credit cards, and foreign currency.

13. What if I have never been trekking before?

OneSeed trips are appropriate for beginners. It is expected that you be in good physical shape prior to the expedition, that you maintain a regular exercise routine, and that you are able to walk 5-7 hours per day for most Intermediate expeditions.

14. Is it difficult to get used to the altitude?

The pacing and progression of the trips allows for altitude adjustment during high altitude treks. We closely monitor the effects of altitude on our clients, and in case of sickness, we can move you quickly to a lower altitude.

15. How steep are the trails we will be climbing?

At the steepest, trails will incline as much as a staircase. In general, the elevation rises and falls, similar to established footpaths anywhere.

16. I’m having trouble deciding which OneSeed expedition is right for my level of ability.  Can you offer suggestions?

Intermediate trips are best for beginners, as they demand shorter stints of walking and include more frequent rest days. Advanced trips are more physically challenging and good for individuals with at least basic hiking experience and regular exercise routines.

17. What should I do to prepare physically for the trip?

Frequent walking exercise with inclines, regular physical activity, or jogging are recommended. The better shape you are in, the more enjoyable the trip will be.

18.  Will I be able to communicate with family via Internet or telephone while on the trek?

While internet and phone services are not commonly available in the areas where we will be trekking, regular updates will be posted on our website and twitter feed so that others will be able to follow the progress of the expedition.

19. How do you select your guides and what kind of training do they receive?

We hire only the highest quality guides with extensive experience prior to joining OneSeed. We offer training programs for risk management and English language skills.

20. Why does OneSeed support microfinance programs?

Our microfinance partners provide borrowers with low interest capital to start or better their small businesses. The loans are sustainable and empower borrowers by imparting financial skills and business development strategies.

21. How does your partnership with MFIs work?

Ten percent of our total revenue is disbursed directly to our MFI partners. The MFI partner then extends this capital in small loans to micro-entrepreneurs in need of capital. These funds are then collected back through the MFI, and paid to OneSeed for later disbursement. OneSeed loans are disbursed each month.  Following a one-month grace period, collections occur monthly.

22. I can’t go on an expedition at this time, but I would like to get more involved with OneSeed and the great work you are doing. How can I help?

Get involved!

23. What happens if my trip is interrupted due to weather or other unforeseeable circumstances?

If your expedition must be altered at any point, you are responsible for covering any additional costs. Cancelled flights and transportation blocks happen. We do our best to ensure that your experience is unaltered by handling the situation efficiently and smoothly. For additional insurance coverage, check out the optional trip cancellation and interruption insurance.

24. What are the bathroom facilities on the trail?

Bathroom facilities vary depending on your location. Some areas having flushing toilets while others have squat toilets. Remember, if you are camping, the facilities could be the great outdoors or a hole in the ground. Learn more here.